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Gorgias: AI Helpdesk & Chat

Name: Gorgias: AI Helpdesk & Chat
Rating: 4.3 (709 reviews)
Author: Gorgias Inc.

by Gorgias Inc.

★ 4.3 (709) · Store management · Paid

View on Shopify → See alternatives

Improve customer experience with Gorgias: an AI chatbot and Shopify-native helpdesk that automates tickets, answer shoppers 24/7 and turn support into sales.

Categories: Chat#412 Helpdesk#106

Trend

8 snapshots · since 2026-09-14

Reviews+5

704 → 709

Rating0.00

4.3 → 4.3★

Where it ranks

Helpdesk · vs 4 wk ago

on the Shopify App Store

in Shopify's own Helpdesk listing at the last weekly crawl · sponsored cards not counted

by reviews in Helpdesk

of 293 apps · top 4% of the 120 rated · no change

#106

listing position

page 2 of the Helpdesk list, which ranks by rating first, then reviews · ↓ 9 places

reviews gained in 4 weeks

31 of 112 Helpdesk apps gained any; the top 10% gained 3+

4.3★

rating

Helpdesk averages 4.7★ · the median app has 4 reviews, the top 10% 126+

Also Store management #19 of 6,891 by reviews · Chat #6 of 1,113 by reviews, #19 on the Shopify App Store.

Ranked around it by reviews

Helpdesk · 293 apps

Next up: Redo is 130 reviews ahead.

Listing vocabulary in Helpdesk

share of the 293 listings using each term · 10 not in this listing

support50%chat29%live18%chatbot17%helpdesk16%email13%agent12%questions11%powered10%tickets9%inbox9%service8%answers8%answer7%whatsapp7%replies6%

Ranks are this app's position among the apps ShopAppDB lists in each category, from Shopify App Store data updated weekly; "by reviews" orders by review count, "listing position" by rating then reviews. "On the Shopify App Store" is where apps.shopify.com itself placed the app in that subcategory's listing when ShopAppDB last walked it, counting organic cards only.