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SB: Helpdesk, Live Chat & FAQs

Name: SB: Helpdesk, Live Chat & FAQs
Rating: 4.6 (318 reviews)
Author: Shark Byte, Inc

by Shark Byte, Inc

★ 4.6 (318) · Store management · Free to install

View on Shopify → See alternatives

Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.

Categories: Chat#384 Helpdesk#95

Trend

8 snapshots · since 2026-09-14

Reviews−1

319 → 318

Rating0.00

4.6 → 4.6★

Where it ranks

Helpdesk · vs 4 wk ago

#39

on the Shopify App Store

in Shopify's own Helpdesk listing at the last weekly crawl · sponsored cards not counted

by reviews in Helpdesk

of 293 apps · top 5% of the 120 rated · no change

#95

listing position

page 2 of the Helpdesk list, which ranks by rating first, then reviews · ↓ 8 places

reviews gained in 4 weeks

31 of 112 Helpdesk apps gained any; the top 10% gained 3+

4.6★

rating

Helpdesk averages 4.7★ · the median app has 4 reviews, the top 10% 126+

Also Store management #49 of 6,891 by reviews · Chat #16 of 1,113 by reviews, #138 on the Shopify App Store.

Ranked around it by reviews

Helpdesk · 293 apps

Next up: Willdesk: Live Chat&AI Chatbot is 59 reviews ahead.

Listing vocabulary in Helpdesk

share of the 293 listings using each term · 11 not in this listing

support50%chat29%live18%chatbot17%helpdesk16%email13%agent12%questions11%powered10%tickets9%inbox9%service8%answers8%answer7%whatsapp7%replies6%

Ranks are this app's position among the apps ShopAppDB lists in each category, from Shopify App Store data updated weekly; "by reviews" orders by review count, "listing position" by rating then reviews. "On the Shopify App Store" is where apps.shopify.com itself placed the app in that subcategory's listing when ShopAppDB last walked it, counting organic cards only.