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Luma

Name: Luma
Rating: 5 (1 reviews)
Author: Luma

by Luma

★ 5.0 (1) · Store management

View on Shopify → See alternatives

Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Sho...

Categories: Chat#290 Helpdesk#62

Trend

8 snapshots · since 2026-09-14

Reviews0

1 → 1

Rating0.00

5.0 → 5.0★

Where it ranks

Helpdesk · vs 4 wk ago

#140

on the Shopify App Store

in Shopify's own Helpdesk listing at the last weekly crawl · sponsored cards not counted

#106

by reviews in Helpdesk

of 293 apps · top 89% of the 120 rated · ↓ 4 places

#62

listing position

page 2 of the Helpdesk list, which ranks by rating first, then reviews · ↓ 4 places

reviews gained in 4 weeks

31 of 112 Helpdesk apps gained any; the top 10% gained 3+

5.0★

rating

Helpdesk averages 4.7★ · the median app has 4 reviews, the top 10% 126+

Also Store management #2,282 of 6,891 by reviews · Chat #414 of 1,113 by reviews, #498 on the Shopify App Store.

Ranked around it by reviews

Helpdesk · 293 apps

Next up: Ticketline: Support Tickets is 0 reviews ahead.

Listing vocabulary in Helpdesk

share of the 293 listings using each term · 13 not in this listing

support50%chat29%live18%chatbot17%helpdesk16%email13%agent12%questions11%powered10%tickets9%inbox9%service8%answers8%answer7%whatsapp7%replies6%

Ranks are this app's position among the apps ShopAppDB lists in each category, from Shopify App Store data updated weekly; "by reviews" orders by review count, "listing position" by rating then reviews. "On the Shopify App Store" is where apps.shopify.com itself placed the app in that subcategory's listing when ShopAppDB last walked it, counting organic cards only.