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Smartreply AI Customer Service

Name: Smartreply AI Customer Service
Rating: 4.6 (9 reviews)
Author: InCharge

by InCharge

★ 4.6 (9) · Store management

View on Shopify → See alternatives

Automate engagement and customer service with AI for your brand. Instant replies with real actions to help you scale.

Categories: Chat#391 Helpdesk#98

Trend

8 snapshots · since 2026-09-14

Reviews0

9 → 9

Rating−0.40

5.0 → 4.6★

Where it ranks

Helpdesk · vs 4 wk ago

#38

on the Shopify App Store

in Shopify's own Helpdesk listing at the last weekly crawl · sponsored cards not counted

#46

by reviews in Helpdesk

of 293 apps · top 39% of the 120 rated · ↓ 3 places

#98

listing position

page 2 of the Helpdesk list, which ranks by rating first, then reviews · ↓ 12 places

−1

reviews gained in 4 weeks

31 of 112 Helpdesk apps gained any; the top 10% gained 3+

4.6★

rating

Helpdesk averages 4.7★ · the median app has 4 reviews, the top 10% 126+

Also Store management #800 of 6,891 by reviews · Chat #140 of 1,113 by reviews, #137 on the Shopify App Store.

Ranked around it by reviews

Helpdesk · 293 apps

Next up: Yuma AI is 0 reviews ahead.

Listing vocabulary in Helpdesk

share of the 293 listings using each term · 14 not in this listing

support50%chat29%live18%chatbot17%helpdesk16%email13%agent12%questions11%powered10%tickets9%inbox9%service8%answers8%answer7%whatsapp7%replies6%

Ranks are this app's position among the apps ShopAppDB lists in each category, from Shopify App Store data updated weekly; "by reviews" orders by review count, "listing position" by rating then reviews. "On the Shopify App Store" is where apps.shopify.com itself placed the app in that subcategory's listing when ShopAppDB last walked it, counting organic cards only.