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Ernest: AI Chatbot & Helpdesk

Name: Ernest: AI Chatbot & Helpdesk
Rating: 5 (6 reviews)
Author: Ernest

by Ernest

★ 5.0 (6) · Store management

View on Shopify → See alternatives

Ernest is an AI chatbot and helpdesk for Shopify. It answers customer questions, tracks orders, handles returns and recommends products 24/7. Free plan.

Categories: Chat#76

Trend

8 snapshots · since 2026-09-14

Reviews0

6 → 6

Rating0.00

5.0 → 5.0★

Where it ranks

Chat · vs 4 wk ago

#170

on the Shopify App Store

in Shopify's own Chat listing at the last weekly crawl · sponsored cards not counted

#165

by reviews in Chat

of 1,113 apps · top 36% of the 466 rated · ↑ 1 place

#76

listing position

page 2 of the Chat list, which ranks by rating first, then reviews · ↑ 5 places

reviews gained in 4 weeks

100 of 435 Chat apps gained any; the top 10% gained 3+

5.0★

rating

Chat averages 4.7★ · the median app has 3 reviews, the top 10% 95+

Also Store management #980 of 6,891 by reviews.

Ranked around it by reviews

Chat · 1,113 apps

Next up: Wello: AI Chatbot & Live Chat is 0 reviews ahead.

Listing vocabulary in Chat

share of the 1,113 listings using each term · 13 not in this listing

chat46%support31%chatbot25%whatsapp24%live19%questions15%assistant15%agent15%answers14%powered10%button10%shoppers8%shopping8%automate8%answer7%cart7%

Ranks are this app's position among the apps ShopAppDB lists in each category, from Shopify App Store data updated weekly; "by reviews" orders by review count, "listing position" by rating then reviews. "On the Shopify App Store" is where apps.shopify.com itself placed the app in that subcategory's listing when ShopAppDB last walked it, counting organic cards only.