← ShopAppDB

HelpWave AI

Name: HelpWave AI
Rating: 5 (12 reviews)
Author: HelpWave

by HelpWave

★ 5.0 (12) · Store management

View on Shopify → See alternatives

Helpwave is a customer service platform that allows a human agent to handle tickets efficiently. Helpwave is an alternative to Gorgias or Zendesk...

Categories: Chat#42

Trend

8 snapshots · since 2026-09-14

Reviews+2

10 → 12

Rating0.00

5.0 → 5.0★

Where it ranks

Chat · vs 4 wk ago

#125

on the Shopify App Store

in Shopify's own Chat listing at the last weekly crawl · sponsored cards not counted

#120

by reviews in Chat

of 1,113 apps · top 26% of the 466 rated · ↑ 1 place

#42

listing position

page 1 of the Chat list, which ranks by rating first, then reviews · ↑ 6 places

reviews gained in 4 weeks

100 of 435 Chat apps gained any; the top 10% gained 3+

5.0★

rating

Chat averages 4.7★ · the median app has 3 reviews, the top 10% 95+

Also Store management #682 of 6,891 by reviews.

Ranked around it by reviews

Chat · 1,113 apps

Next up: PD Facebook Messenger Support is 1 review ahead.

Listing vocabulary in Chat

share of the 1,113 listings using each term · 15 not in this listing

chat46%support31%chatbot25%whatsapp24%live19%questions15%assistant15%agent15%answers14%powered10%button10%shoppers8%shopping8%automate8%answer7%cart7%

Ranks are this app's position among the apps ShopAppDB lists in each category, from Shopify App Store data updated weekly; "by reviews" orders by review count, "listing position" by rating then reviews. "On the Shopify App Store" is where apps.shopify.com itself placed the app in that subcategory's listing when ShopAppDB last walked it, counting organic cards only.