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Remora

Name: Remora
Author: Switch Research

by Switch Research

No ratings yet · Store management

View on Shopify → See alternatives

AI-native helpdesk for Shopify. Classify tickets, draft replies, look up orders, and process refunds — all from one inbox. No per-resolution fees.

Categories: Helpdesk#181

Where it ranks

Helpdesk · vs 4 wk ago

#216

on the Shopify App Store

in Shopify's own Helpdesk listing at the last weekly crawl · sponsored cards not counted

—

not yet rated

120 of 293 Helpdesk apps have reviews; unrated apps list after them (position #181, page 4)

reviews for a median Helpdesk app

top 10% have 126+ · average rating 4.7★

Also Store management (unrated, listed #3,920 of 6,891).

Listing vocabulary in Helpdesk

share of the 293 listings using each term · 12 not in this listing

support50%chat29%live18%chatbot17%helpdesk16%email13%agent12%questions11%powered10%tickets9%inbox9%service8%answers8%answer7%whatsapp7%replies6%

Ranks are this app's position among the apps ShopAppDB lists in each category, from Shopify App Store data updated weekly; "by reviews" orders by review count, "listing position" by rating then reviews. "On the Shopify App Store" is where apps.shopify.com itself placed the app in that subcategory's listing when ShopAppDB last walked it, counting organic cards only.