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Lumen: Order Tracking & AI

Name: Lumen: Order Tracking & AI
Author: Mani Labs

by Mani Labs

No ratings yet · Store management

View on Shopify → See alternatives

Give shoppers a branded tracking page, a tracking form and an AI assistant that answer "where is my order?" for you, with handoff to your team.

Categories: Helpdesk#179

Where it ranks

Helpdesk · vs 4 wk ago

#238

on the Shopify App Store

in Shopify's own Helpdesk listing at the last weekly crawl · sponsored cards not counted

—

not yet rated

120 of 293 Helpdesk apps have reviews; unrated apps list after them (position #179, page 3)

reviews for a median Helpdesk app

top 10% have 126+ · average rating 4.7★

Also Store management (unrated, listed #3,911 of 6,891).

Listing vocabulary in Helpdesk

share of the 293 listings using each term · 15 not in this listing

support50%chat29%live18%chatbot17%helpdesk16%email13%agent12%questions11%powered10%tickets9%inbox9%service8%answers8%answer7%whatsapp7%replies6%

Ranks are this app's position among the apps ShopAppDB lists in each category, from Shopify App Store data updated weekly; "by reviews" orders by review count, "listing position" by rating then reviews. "On the Shopify App Store" is where apps.shopify.com itself placed the app in that subcategory's listing when ShopAppDB last walked it, counting organic cards only.